This “forum” (if it is possible to dignify it with that word) offers no assistance as far as I have found. There is no documentation of any kind with the product, nor is there as clue where to find it (it it exists), A half-hour perusal of the website does not relate to these questions. The box mentions software, but there is no clue what software it is, what operating system(s) it supports, or where to find it. I have just bought a “My Passport Essential” external drive.
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